Support
Write to geoff@mylastlap.com. Say what your printer is (the make and model, from the front of the machine) and what PrinterAI told you. A photo of the screen is fine. We reply within two working days.
Common questions
My Mac says the printer is offline, but it's switched on
Usually the printer has joined a different Wi-Fi network from your Mac, often after a router change or a power cut. PrinterAI checks whether your Mac can see other things on the network but not the printer (go and look at the printer: switch it off for thirty seconds, then check its own network screen) or nothing at all (the problem is your Mac's network).
My Mac shows the same printer twice
macOS sometimes adds a second listing after a firmware update, a router change or a macOS upgrade, and usually only one has the right driver. In System Settings, Printers & Scanners, keep the one whose driver names your printer model and remove the one that says Generic PostScript Printer. Then set the default printer to the one you kept.
My printer prints blank or faded pages
Check three things in this order: whether a cartridge is empty (PrinterAI shows ink levels), whether every cartridge is pushed fully home, and whether your Mac is using Generic PostScript Printer instead of your printer's own driver. The first two take a minute.
How do I cancel the paid assistant?
The subscription is managed by Apple. Open the Apple menu, System Settings, your name, Media & Purchases, Manage, Subscriptions. Cancelling stops the next payment; the rest of the app keeps working, free, as before.
Contact
Email geoff@mylastlap.com. We read everything and reply within two business days.